Contact

hello@cognitivemedia.ai

One address for everything — support, billing, print orders, press, partnerships. Email is how we do support; there's no phone line.

A person reads your message and replies by email, in English. Write to us from the email address on your account — or tell us what it is — and we can look at the right account straight away.

Bringing the right detail gets you a real answer in the first reply:

• A charge or a plan — the date and amount, or the invoice from Stripe.
• A print order — the order number and the shipping address you used.
• Your twin or your card — the card link (cognitivemedia.ai/c/your-name) and what happened when you scanned it.
• Something broken — what you clicked, what you expected, and what you got instead. A screenshot helps.

Change or cancel your plan — open Your plan and click Manage billing. That's the Stripe billing portal: cancel, swap your card, or download an invoice. Cancelling takes effect at the end of the period you've paid for. The full policy is in our Terms.

Stop text messages — reply STOP to any message. Reply HELP for help. The program details are in our SMS Terms.

To see, correct or delete what we hold — including the face and voice behind your twin, and the leads on your Leads page — email hello@cognitivemedia.ai and say what you want done. What we collect and how long we keep it is in our Privacy Policy.

Scanned someone's card and want your details removed? That's the cardholder's to delete — they own their Leads page. Email us and we'll pass it on.

Cognitive Media · cognitivemedia.ai · hello@cognitivemedia.ai